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Do you offer free shipping?
Yes. Shop Peptides Online offers free Canada Post Xpresspost shipping on orders over $300 within Canada.
Do you ship outside Canada?
Not at the moment. We currently ship within Canada only.
When will my order ship?
Payments accepted Monday to Friday before 11:00 AM PST are eligible for same-day shipping. Payments accepted after 11:00 AM PST, on weekends, or on holidays will ship on the next business day.
Do you offer express shipping?
Yes. We offer Canada Post Priority shipping, which typically takes 1–3 business days. Remote areas may take slightly longer.
If your order is urgent, email info@shoppeptidesonline.com and we will do our best to accommodate your request.
Will I receive tracking information?
Yes. Once your order ships, you will receive an email with tracking details so you can follow the package.
Is the packaging discreet?
Yes. Orders are shipped in plain, unbranded packaging with no indication of the contents on the outside label.
Payment & Order Support
What payment methods do you accept?
We accept secure Interac e-Transfer and cryptocurrency. Payment instructions are provided at checkout.
My order has not arrived yet. What should I do?
Check the tracking number in your shipping confirmation email. If tracking has stalled or the package is marked delivered but has not arrived, email info@shoppeptidesonline.com so our team can help open a ticket with the carrier.
Returns & Research Use
Can I cancel my order?
If your order has not shipped, you can request cancellation by emailing info@shoppeptidesonline.com. Once confirmed, we will process the refund.
Can I return a product once received?
Due to the sensitive nature of research peptides and the risk of degradation after products leave our controlled environment, all sales are final and we cannot accept returns or exchanges.
If there is an error with your order or a product arrives damaged, contact our support team immediately so we can help.
What about bulk or special orders?
For bulk or special orders, email our support team with your requirements and we will assist with your request.
Are your products for personal or human use?
No. All products sold on our website are intended strictly for laboratory research or educational purposes only. Personal use or human consumption is strictly prohibited.
For full details, review our Terms and Conditions.
Storage & Handling
How should I store the peptides?
Lyophilized (powder form): Store in a cool, dry place away from direct sunlight. For long-term storage, keep products in a freezer at -20°C.
Reconstituted (mixed): Once mixed with a solvent such as bacteriostatic water, keep the solution refrigerated at 2°C to 8°C and use it within the timeframe required by your research protocol.
What is the shelf life of your products?
In their lyophilized powder state, products remain stable for up to 24 months when stored properly in a freezer.